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Shop with Confidence
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No Lemon Guarantee - If any
product from
BrandsMart USA
should fail 3 times for the same
verified problem (verified by BrandsMart Service)
within a period of 6 months of the date of purchase,
BrandsMart USA
will replace it free.
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100% Price Protection
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BrandsMart USA guarantees all prices for a
30-day period from the date of purchase. If you find a
lower, verifiable price on a new-sealed carton product
from a local stocking retailer (excluding close-out and
discontinued merchandise) within 30 days of purchase, we
will refund 100 percent of the difference to you.
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Exchanges
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If you're not completely satisfied with your purchase, you can return most
merchandise within the specified return period for an exchange or a full refund.
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Returns
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If you wish to return a product
purchased from a BrandsMart USA location, please follow the
policies below to complete the transaction as promptly
as possible.
The designated return period for
each item purchased can be found in the far-right column
of your invoice.
Items containing toner or
inkjet cartridges are not returnable. Only service is
available for these items. Exchange will only be done on
a same model for same model, part-for-part basis.
To receive full credit, all returned merchandise
must be in the same condition as when purchased,
complete with all accessories, remote, instructions,
original box and packaging. Merchandise not meeting
these requirements will not be accepted for return.
Management (at its sole discretion) may accept or return
merchandise not meeting these requirements subject to a
20 percent charge, plus a charge for missing parts.
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Refund Policy
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Refunds of cash, check, or
traveler's check sales will be given in cash as long as
you can provide proper identification. If you cannot
provide identification, then we will issue a check from
our corporate offices payable to the customer named on
the original receipt.
Credit card and finance
refunds will be credited directly to your account.
Your original purchase receipt is your proof of
purchase. It is important that you keep your receipt in
a safe place because it may be required for all warranty
repairs, refunds, and exchanges. Your receipt is your
responsibility, as copies may not be available from our
computer system.
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Export Sales Tax Refund
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Florida Export Only
BrandsMart USA
will be happy to send you a tax credit on your Export Purchase.
Merchandise cannot be picked up or delivered by the customer.
Tax credits will be issued only if merchandise is delivered to, and/or picked up by, a licensed Freight-Forwarder.
To speed your refund please be sure the "Bill of Lading" describes the exact merchandise that was purchased (ex: Refrigerator) and the "Bill of Lading" consignee is the same name as "Sold To" BrandsMart USA customer.
In order to receive your refund, please mail your original Bill of Lading, a copy of your original
BrandsMart USA
Bill of Sale, and a self addressed stamped envelope to:
BrandsMart USA
Att: Records Department
P.O. Box 22986
Ft. Lauderdale, FL 33335-2986
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Delivery
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Ask about our express delivery service.
BrandsMart USA
offers professional delivery.
Florida:
our delivery area is
from the Florida Keys all the way north of Vero Beach.
Georgia:
our delivery area is
as far north as
Dalton and Hiawassee,
as far south as
Macon and Warner Robins,
as far west as
Carrolton and Bowdon, and
as far east as
Augusta and Hartwell.
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Privacy Policy
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Introduction
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This notice provides an overview of the BrandsMart USA Privacy Policy.
The overview and full
privacy policy
apply to BrandsMart USA retail stores,
our Web site at www.brandsmartusa.com and other locations where we may collect
personal information. BrandsMart USA, its entities, and subsidiaries value
the relationship and protection of our customers and is committed to
safeguarding your information in a private and responsible manner.
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Personal Information
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We may collect personal information and purchasing preferences like contact and billing information from you.
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We also collect information on the internet regarding e-mail and contact information.
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We may also obtain additional information from third parties or third party providers.
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Brandsmart USA does not knowingly collect information from or about children online.
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Uses of Information
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We use information collected from and about you to fulfill any requests, to facilitate programs, promotions or services, and other business purposes
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Information collected online or offline may be shared with current or future BrandsMart USA entities.
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We may also use information about you and your Web site visits to send you advertisements and promotions or other information.
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BrandsMart USA does and will not sell or rent any personal information about you to third parties.
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In limited circumstances, BrandsMart USA may need to or be obligated to share your information with certain third parties such as government or law enforcement agencies.
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